Understand how service cancellations and requests are handled at RCL Group.
Thank you for choosing RCL Group. If, for any reason, You wish to cancel a service request or enquiry with Us, We invite You to review our policy on cancellations below. The following terms are applicable to any service engagements initiated with Us across our business verticals.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Cancellation Policy:
You are entitled to cancel Your service request or enquiry within a reasonable time frame after submission, provided that formal execution of the project, procurement of materials, or deployment of resources has not yet commenced.
The deadline for cancelling a Request is generally within 7 days from the date of confirmation, unless a specific timeline has been agreed upon in a separate service agreement or contract.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear written statement. You can inform Us of your decision by:
Where applicable, any advance payment made towards a cancelled Request will be reviewed and reimbursed in accordance with the terms agreed upon at the time of booking, less any costs already incurred by Us in initiating the Service.
In order for a Request to be eligible for cancellation, please ensure that:
The following requests cannot be cancelled once initiated:
We reserve the right to refuse cancellation of any request that does not meet the above conditions, at Our sole discretion.
Where a cancellation is approved, applicable refunds — if any — will be processed within 14 business days from the date of approval. Refunds will be issued using the same means of payment as used for the original transaction, and You will not incur any additional fees for such reimbursement, unless otherwise specified in a signed service agreement.
Any costs already incurred by Us prior to cancellation — including but not limited to design work, material procurement, site visits, or third-party bookings — may be deducted from the refundable amount.
Certain services, once formally commissioned and where execution has commenced — such as infrastructure installations, ongoing project execution, or services rendered under a signed contract — may not be eligible for cancellation. Specific terms for such engagements will be governed by the individual service agreement executed between You and RCL Group.
We reserve the right, at Our sole discretion, to modify or update this Cancellation Policy at any time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
If you have any questions about our Cancellation Policy, please contact us: